Proficloud connection diag
Dear colleagues,
I do not know how to diagnose why my AXC F 2152 does not connect to Proficloud.
The setup is this one:
admin@axcf2152:~$ cat /var/log/messages | grep ProfiCloud
Sep 17 06:16:05 axcf2152 user.info Arp.System.Application: Arp.System.Acf.Internal.Sm.ProcessesController INFO - Library 'Arp.Services.ProfiCloud.Library' in process 'MainProcess' loaded.
Sep 17 06:16:06 axcf2152 user.info Arp.System.Application: Arp.System.Acf.Internal.Sm.ComponentsController INFO - Component 'Arp.Services.ProfiCloud' in process 'MainProcess' created.
Sep 17 06:16:15 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Could not read GDS metrics file /opt/plcnext/projects/ProfiCloud/metrics.json.
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudConnector INFO - Proficloud connector is in state CONNECTING
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Could not read GDS metrics file /opt/plcnext/projects/ProfiCloud/metrics.json.
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.GDSMetricFilter INFO - Adding port Arp.Plc.Eclr/modbustcp1.rU1 of type Float32 to metric list
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.GDSMetricFilter INFO - Adding port Arp.Plc.Eclr/modbustcp1.rI1 of type Float32 to metric list
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.GDSMetricFilter INFO - Adding port Arp.Plc.Eclr/modbustcp1.rf of type Float32 to metric list
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.GDSMetricFilter INFO - Adding port Arp.Plc.Eclr/modbustcp1.rEA of type Float32 to metric list
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.GDSMetricsConfig INFO - Adding metric rEA for port Arp.Plc.Eclr/modbustcp1.rEA to metrics config
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.GDSMetricsConfig INFO - Adding metric rI1 for port Arp.Plc.Eclr/modbustcp1.rI1 to metrics config
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.GDSMetricsConfig INFO - Adding metric rU1 for port Arp.Plc.Eclr/modbustcp1.rU1 to metrics config
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.GDSMetricsConfig INFO - Adding metric rf for port Arp.Plc.Eclr/modbustcp1.rf to metrics config
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Got subscribed to GDS with subscription ID 9
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Added port Arp.Plc.Eclr/modbustcp1.rEA to subscriptions
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Added port Arp.Plc.Eclr/modbustcp1.rI1 to subscriptions
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Added port Arp.Plc.Eclr/modbustcp1.rU1 to subscriptions
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Added port Arp.Plc.Eclr/modbustcp1.rf to subscriptions
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Successfully subscribed to all Proficloud OUT-Ports
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Starting to collect TSD data and sending to the Proficloud
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudTSDAdapter INFO - Started Proficloud TSD service.
Sep 17 06:16:19 axcf2152 user.info [1268]: Arp.Services.ProfiCloud.Internal.ProficloudAppAdapter INFO - Started Proficloud AppStore service.
I have tried this:
admin@axcf2152:~$ ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: seq=0 ttl=58 time=618.239 ms
64 bytes from 8.8.8.8: seq=1 ttl=58 time=66.237 ms
admin@axcf2152:~$ ping www.google.com
PING www.google.com (172.217.23.132): 56 data bytes
64 bytes from 172.217.23.132: seq=0 ttl=58 time=78.540 ms
admin@axcf2152:~$ cat /etc/plcnext/arpversion
Arpversion: 19.6.3.22423
Svn Revision: 22423
Build Job: "jenkins-PLCnext-Yocto_AXCF2152-release%2F19.6.x-82"
admin@axcf2152:~$ date
Tue Sep 17 06:19:36 UTC 2019
How to proceed next?
Comments
I have added the first picture.
You might have to Refresh the Token on the Proficloud.
Maybe you have done a FW Reset after Registering the Device?
Thank you. I have reset RegToken and now is ok.