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Profinet Access and PLCnext Store

brendantrichartbrendantrichart
edited February 2020 in PLCnext Technology & PLCnext Controls

Hello,

 

I'm trying to install the MQTT mosquitto app and managed to get my controller to be seen on the PLCnext store, the only thing is, after resetting controller it is showing as offline. Furthermore when trying to get access to proficloud, I get a domain name error. These issues can be seen in the attachments. How do I resolve these?

 

 

Comments

  • Martin PLCnext TeamMartin PLCnext Team

    Hi Brendan,

    Please check that the PLC can access the internet, e.g. by pinging a public ip address or dns name.

    If that looks ok, please try resetting the RegToken by following this procedure:

    https://www.plcnext-community.net/en/hn-knowledge-base/hn-faq.html?view=faq&tmpl=component&window=1&faqid=154

    ~ Martin

  • brendantrichartbrendantrichart

    Hey Martin,

     

    I pinged the 192.168.1.10 address while on my server and all the packets came back - did this on command prompt. Is that what you were referring to? I assume it was.

     

    In any case, something caught my attention regarding the registration token, when I attempted to reset it (and I did). It showed the attached dialog box where "Has Registration Token" = false. This happens to be the case even after resetting. What should i do at this point?

     

    THanks

  • Martin PLCnext TeamMartin PLCnext Team

    Hi Brendan,

    Please try logging on to the PLC using ssh (Linux) or PuTTY (Windows), then on the command-line of the PLC please try pinging a public dns name like www.google.com.

    This will show whether the PLC has access to the Internet.

    ~ Martin.

  • brendantrichartbrendantrichart

    Using 'PuTTY' to do the ping test, I get a 'bad address' notification as shown in the attached dialog box. I don't think the PLC has access to the internet....

  • Martin PLCnext TeamMartin PLCnext Team

    OK, so you will need to fix that first.

    The PLC needs to be connected to a network that includes an internet router, and you must enter the IP address of that internet router as the "Gateway Address" of the PLC.

    Once the PLC is connected to the internet, then that should solve the Proficloud connection problem.

  • brendantrichartbrendantrichart

    Thanks Martin, I found a document on "how to setup internet connection with AXC F2152" which I attached. Hopefully this will work!

  • Martin PLCnext TeamMartin PLCnext Team

    Hi Brendan, you should check with your IT network administrator - they will be able to help and should be involved if you are adding a new device to your company network. There is nothing special about the PLC in this regard, it's just another Ethernet device, so the IT admin should be able to give you:

    • a network cable that is connected to a suitable switch or router,
    • an IP address, subnet mask and gateway address for the PLC.

    ... without needing to know anything about the PLC itself.

    There may be other network settings that need to be adjusted for you to access Proficloud (e.g. corporate firewall settings), which your IT network admin will also be able to help with. 

    ~ Martin.

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