Can't do anything with my device and IXON Cloud Connector

PLCnext Store
1

Hi, I was trying to install ixon cloud connector via plcnext store, and it only gives the “10% waiting for device” progress for hours. Then I cancel the installation and remove and readd my device, then reboot my plc, and then reinstall the ixon cloud connector. But again, it gives the same “10% waiting for device” progress. Then I cancel again the installation, but this time the status is becoming "100% uninstalled, but it’s written there’s 1 apps installed (the ixon cloud connector itself). I also tried to reset my device into factory defaults (type 1), but it gives no change. So now I cannot do anything with this ixon cloud and also my device. I cannot neither cancel the installation nor uninstall it. I also can’t remove my device. What can I do with this state if I still want to use the Ixon Cloud Connector?

2

Hi.

Just now, late, I had a similar problem, and I try to install the app in 3 different ways until I was able to install it.

1-My online installation of the app in my PLCnext did not progress by 10% (similar case to yours).

2- And try to install it offline for this you must have updated the firmware version (in my case I have 2020.0),   
> you must connect to the WBM and download the WibuCmRaC file,  
>  you can do it by following these steps =
 * Open the "Offline Activation Wizard" in the Web Based Management of the PLCnext Control   
> (Administration -> License Management -> Offline Activation). Download the license context file (*. WibuCmRaC).


but this did not work for me either, I was presetting an error (Error: Request failed with status code 500).

  
> ![error 500](/images/users/carlos_delcid/error_500.png)  
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> 3-Download the app from the nextstore on your pc and then install it from the WBM (web server of the PLC)

These were the ways I tried to install the app, the one that worked for me was number 3.

For this I suggest that you reset your PLCnext type2(remember that when you do a type 2 reset you   
>  restore your PLCnext to the factory        settings) and then proceed to update the firmware and try installing the app as in step 3.
3

Hi Carlos, I did the reset type 2, but it doesn’t help about the plcnext store registration status. It is still registered with the IXON Cloud installed, but the status is uninstalled 100% I cannot remove the device or re-install the IXON Cloud Connector (because to do so I need to remove the installation first, right?)

4

Hello ims_automation, your situation is clearly a bug. I apologize for this!

Normally the Status “10% waiting for device” is only a few seconds visible.

Unfortunately I cannot analyze the error at the moment, because I have to work from home.
To fix the bug it would be an idea to use the firmware 2020.0.
Is it possible for you to update your device ?

@ Carlos: thanks for your answer!
The Ixon app does not require store licensing
The handling with the WibuCmRaC, WibuCmRaU, WibuCmRaR file is not necessary.(Only for apps that have a price.)

Performing the installation offline is also one way.
Click on “Offline Install” in the app
Download the container.
Install the container with the WBM (>=2020.0)
This is how app management looks like in WBM.: