Hello, PLCNext Engineer 2020.0 and 2019.9 installation were stopped right after double-click the installer at the customer office(Please see the attached image files). I asked the customer to do the following but the problem wasn’t solved. Retry with administration right Retry with deactivating any security/firewall settings Retry after the system reboot Retry with other PCs Here are the customer information: Installation file:PLCnext_Engineer_Setup_(64bit)2020.0, PLCnext_Engineer_Setup(64bit)_2019.9 System:Microsoft Windows 10 Pro, 64bit, Intel(R) Core™ i5-6400 CPU @ 2.70GHz,2712 Mhz,4 Cores Memory 8GB Windws errorlog says that there is exception problem in C:\\Program Files\\Npcap\\NPFInstall2.exe and the exception code is “0xc0000409”: I can send you detail log file of the customer directly. Best regards, Atsushi
I’m having the exact same issue.
Hello, Please close this issue. The solution is to close security application called SKYSEAHS.exe for my case. You need to deinstall PLCNext Engineer and PNCAP before re-installation. In detail of the application to be closed, you can check “install.log” at PNCAP installation directory. Best regards, Atsushi