PLCNext App - Installation stuck at app transfer

PLCnext Store
1

I am trying to package our application as a plcnext app for AXC-F-2152. While installing the app from App Manager (Web Based), I see that the app transfer is stuck at 8%. I am not getting any errors, just the transfer keeps getting stuck at 8% and thereafter loses connection from the controller and keeps connecting back. App Size is 13MB. Is there any maximum size for the app container ? Is there any maximum objects count or file/directory count to be checked while creating the app ? Is it possible to check what is happening or why the transfer is stuck at 8% always ? I do not have any trouble while testing the Sample applications given in the plcnext app integration guide and I have verified that if any mismatch is occurring in the description file, the app manager is giving me the error popup.

2

Hello Apoorva John, what kind of app are you building? Can you check/upload the logs located on the PLC „/opt/plcnext/logs“ https://store.plcnext.help/st/PLCnext_App_Integration_Guide/PLCnext_Apps/Diagnostic_Log_Files.htm I am not aware of any filesize or amount limitations. kind regards, Oliver

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Hello John, I tried to reproduce it with the connect-gateway and I had no issue at all. This might be related to your network setup - VPN? Or the used FW version. What version are you running on your AXC (What SDK/Engineerversion building your binaries with?) Are you facing the same issue when downloading files via WinSCP? Is there already an application running on the PLC? What is the System CPU Load or memory usage. kind regards, Oliver

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Hello, Sorry for the late reply! We have looked into it and the controller seems to be connected to the PLCnext Store but the app ID is not a valid one from the PLCnext Store. You should take the controller offline so that it is disconnected from the PLCnext Store and then try to install the app again localy via the WBM. If this is possible, but the problems reoccur as soon as the controller is reconnected to the PLCnext Store, then please inform us. If that doesn’t help, we would still suggest resetting the controller. In any case, a valid App ID should be created for the app with the PLCnext Store. Your reply is appreciated.