Hello, I’ve updated AXC F 2152 to FW 2020.0 LTS: 
But in the PLCnext Store this controller is recognized as FW 19.0.0: 
How to fix it? I’ve tried to refresh status and to remove this device from PROFICLOUD’s “My Appliances” tab without any effect.
After adding the device to the PLCnext Store it is still FW 19.0.0.
Hi Konrad, Did you try the “Reset Regtoken” option in the Proficloud “Appliance Details” page? ~ Martin.
Hello Martin, Yes, I did before I wrote my previous post. Nothing has changed at the time (the screenshot above is after “Reset Regtoken” procedure)
Now I can see that the FW version information in the PLCnext Store is correct. It looks like it takes at least a few dozen minutes to update FW data in the PLCnext Store. But now I’ve got other issue. In my licence pool I’ve got one licence available and when I try to install it the following error often appears. Going back to the page and trying again and again, I finally get to the next stage, but I think there is a problem here.
This is an error in the backend.
I have fixed the bug. It should now work again.
Thanks for bringing this to our attention.