I’m currently working with a PLCnext AXC F 2152 running firmware version 2025.0.3 , and I’m facing an issue with the Proficloud.io Time Series Data dashboard. Problem: Although I have:
Created and published the variable tag in
PLCnext Engineer
Ticked the “IoT” box for the variable in the PLCnext Engineer variable mapping
Successfully linked the tag in the Proficloud dashboard metrics
Seen that the tag appears correctly in the dropdown list when assigning metrics
…no data is being displayed on the dashboard (graph is blank / no points shown). What I’ve Verified:
Device is online and connected to Proficloud
The tag is a basic data type -REAL and it is set to OUTPORT
The IoT setting is enabled and saved in the engineer project
The PLC is publishing data (verified locally via watch window / OPC UA client)
Correct device is selected in the dashboard configuration
Time range on the dashboard is wide enough (e.g., last 1 hour)
Additional Info:
Using
Time Series Data service
Region: [Your Proficloud region, if applicable]
No firewall restrictions
Internet sharing from PC to PLC is working (PLC has internet accessIs there any delay or minimum time before data appears in the dashboard?
Could certificate or timestamp settings cause the data not to be pushed
Any way to verify the data is reaching Proficloud from the PLC (logs/API test)?
Any suggestions or checks I may be missing would be greatly appreciated. Thanks in advance!
Best regards, Priscilla
Hi Everyone, is there any update regarding this issue? I have same problem (AXC F 2152 with2024.0.6 firmware and PLCnext Engineer 2024.6.0), I can see the tags in proficloud but i did not received any data from PLC.
by the way above video for different phoenix contact product not for PLCnext PLC.
Regards
Hello PriscillaDC, hello Matouq,
if you see the tags listed in the Device Management Service, it means that data with these tags is definitely arriving on Proficloud.io—or at least has arrived once.
The list is only created when the data first comes in.
What you can check now is whether the timestamp might be the issue—simply select a larger time range in the Graph Widget (or in the Device Template). The data should then appear at least somewhere.
If no “live data” is coming in, it would also make sense to review the project again to see whether the values are being sent once or continuously.
So here’s the important question: can you confirm that you can see data in the Graph Widget—with the correct configuration (device and tag/metric)—at least in one place?
Best regards from the Proficloud.io team,
Florian
Hi Florian
No i couldn’t find the data at all in any part of the graph or when i used the gauge, below is the screen shot for TSD, i can see my PLC and i can see also my tag Voltage(assigned metric), but no value appeared at any moment.
Finally i am able to send the data to the clouds, i did many changes and i couldn’t isolate what was wrong exactly, but the problem defiantly about time synchronising, below some steps i did to solve this issue and maybe other people benefits from them.
i make sure i have the correct time in my plc and use NTP
for Australia.
on the WBM reset Device token:
i tested these in three different PLC’s and all work, sometimes you need to wait for 1 minutes to see data stream.
I just tried this NTP setting in PLCnext Engineer, hoping it might unexpectedly resolve an unrelated issue I’m experiencing, but naturally it wasn’t the solution.
I find it odd that this option even exists in PLCnext Engineer when the same functionality is already available in the Web-Based Management system. Having duplicate configuration options in different interfaces seems unnecessary and could potentially lead to conflicts or confusion about which setting takes precedence.
Have you seen or used this option inside the WBM: Configuration > Date and Time?
Yes, I put NTP as well in WBM, but I believe NTP setup is not effecting, the most important thing is synchronous your time using PLC read/write time, I tried to sync it with error max one second.
Regards
