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License issue/conflict with Set-Up

ChrisChris
in PLCnext Engineer

Hi there,

Once PLCnext Engineer is downloaded from Phoenix Contact website, and the setup wizard has been run. Software does not launch and following error is returned:

There was no license for this software found on your computer. One of these licenses is required:

CodeMeterAct 6000217:1001000 CmContainer Entry not found, Error 200.

With further investigation, I've opened the CodeMeter WebAdmin and can see the following licenses there: i) PLCnext Engineer Basic License; ii) Phoenix Contact; iii) Protection Only CmActLicense (this relates to Rockwell Automation software) that I have running on this PC.

Any ideas what may solve my problem?

Comments

  • Martin [PLCnext Technology Team]Martin [PLCnext Technology Team]
    edited May 2022

    Please try the following steps:

     Open the Codemeter command prompt 

    image.png

    Use the following command to delete the registration of the codemeter service

    CodeMeter.exe /u

    Use the following command to do a new registration of the codemeter service

    CodeMeter.exe /u

    Please let us know if this fixes the problem.

  • ChrisChris
    edited May 2022

    Hi Martin,

    I executed the above commands in CodeMeter Command Prompt, but it did not sort out the error.

    Regards,

    PLCnext_setup_Error.jpg


  • ChrisChris

    Hi Martin,

    I've tried Importing the licenses contained under:

    Program Files\PHOENIX CONTACT\PLCnext Engineer 2022.0\Licenses

    in the CodeMeter Control Center. However I receive the following error below:

    CodeMeter_Control_Center_Import_License.jpg


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