Hi, I have a problem with adding device in PLCnext Store. I copy UUID from webserwer plc. In PLCnext Store I get problem:
Unfortunately the device could not be added. Please check the following points:
- Check the device ID for typing errors.
- Check if one of your colleagues has already registered the device under his account.
If you need further help, please contact our support
In webserwer/wbm on Proficloud configuration, PLC is connect to Internet but still was status “Register”. Button “Deregister” doesn’t work.
Hello, is it possible that your device is already registered in another account? A device can only be added to one Proficloud account. The way to deregister a device follows these steps:
1. Delete all apps from the device.
2. Delete the device from the PLCnext Store account.
3. Delete all services in the Proficloud.
4. Deregister the device in the Proficloud in "My Appliances" --> UUID --> "Release Ownership
This only works if you have access to the account where the device is currently registered. Another way to deregister the device is via the “deregister” button in the WBM. Unfortunately this button can’t delete apps or delete the devices from the PLCnext Store (Step 1 and 2). This button only works when the PLCnext Store service is not activated and a deactivation only works when there are no apps on the device. So, it’s a bug which you found and we are going to fix this.