Hi engineers, i currently can’t connect to Proficloud in many ways but it doesn’t work, UUID code on WBM but still offline status, does anyone have any other way, or can support me via AnyDesk or teamview, if not, is there any cloud other than IBM, Azure is free, thanks
Is the PLCnext Control device connected to the internet?
e.g. if you open an ssh session to the device, can you ping a public IP address?
i have not heard of ssh , can you give an example ?
From a Windows command prompt (replace the IP address below with the IP address of your device):
ssh admin@192.168.1.10
admin@axcf2152:~$ ping www.phoenixcontact.com
PING www.phoenixcontact.com (104.103.204.37): 56 data bytes
64 bytes from 104.103.204.37: seq=0 ttl=48 time=34.158 ms
64 bytes from 104.103.204.37: seq=1 ttl=48 time=42.813 ms
More information (first Google hit): https://www.ssh.com/academy/ssh/command
image.pngit show like this ,and I can’t enter the password in “cmd” either
The same IP address and password that works in the WBM page, must also work here.
Note that the password will not be displayed, and the cursor does not move when you type the password.
If you are 100% sure that the IP address and password are correct, then there is something strange going on and we will have to investigate further.
If you’re getting no responses from the ping requests, then it looks like the PLC is not connected to the internet. You can hit Control-C to cancel the ping command and see how many requests were send, and how many replies were received.
If the PLC is not connected to the internet, then it won’t be able to connect to any cloud services, including Proficloud.
If you need help connecting the PLC to the internet, please let us know the IP addresses of the devices on your LAN(s), including the internet router, and all the physical connections between the devices (wired and wireless).
This shows that you are getting no responses to the ping requests.
If you’re getting no responses from the ping requests, then it looks like the PLC is not connected to the internet.
If the PLC is not connected to the internet, then it won’t be able to connect to any cloud services, including Proficloud.
If you need help connecting the PLC to the internet, please let us know the IP addresses of the devices on your LAN(s), including the internet router, and all the physical connections between the devices (wired and wireless).
