ProfiCloud offline, while WBM states to be online

My device was updated to firmware 2019.3 and is registred to the Proficloud, still the store is saying that the device is offline and that the firmwar version is incompatible. Please note: trying to install the Node.js v10.15.3 LTS which has firmware 2019.3 as a prerequisite. Please advice on how to resolve

Hello, Please try the procedure described in this FAQ: https://www.plcnext-community.net/index.php?option=com_fss&view;=faq&tmpl;=component&window;=1&faqid;=107&Itemid;=433⟨=en - Martin.

I executed this procedure during my tests tuesday and repeated them again just now. Unfortunately no changement in the status of the device in the store

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Hello, I have exactly the same issue. My device seems to be offline for the Store. How can it be solved? Thanks, Angel

After performing a release ownership and then checking in the Proficloud under your profile to your devices, mine suddenly went online. Afterwards I was able to install Node.JS and Node-Red

ReleaseOwner.PNG