Hello, I’ve recently updated my controller axc2152 to firmware 2021.0 lts. I want to connect to proficloud, but in the wbm its allready unable to reach the proficloud. “Failed to initialize, could not connect to cloud…” I am connected to the internet and wrote the systemtime to device.. I have added the certificate aswell to the controller. Before, I had no problems with connecting.. What could be the problem? Arne
Hi Arne, It could be a few things, but one thing you could try - if it doesn’t cause too much trouble - is a Type 1 reset. This can sometimes solve some of the more common problems we have seen after an upgrade to version 2021.0. This is the command for a Type 1 reset:
sudo recover-plcnext 1This will delete the “upper directory”, which contains all user-modified files, including any PLCnext Engineer projects. After the reset, change the IP address settings on the PLC to access the internet, and try connecting to Proficloud again. ~ Martin.
There is some maintenance on proficloud. Maybe that was the dealbreaker.. If the service is online I will try to reset my controller. Thanks