What to do if PLCNext Store doesn't install a license

PLCnext Store
1

Now at this moment I would have an appointment for an installation with a customer. This morning I wanted to install my needed license on my PLC. But the installation will not process. I successfully added the device in the store, it showed up as online with the correct firmware 2021.0.0 LTS. When starting the installation it hangs on “WAITING_FOR_DEVICE”. This happened with two different devices this morning. Now I had to cancel the appointment, because I’m not able to install the PLC with the needed license. Installing the PLC without the license is no option, because 80% of times my installed PLC don’t have internet access, to activate the license via the store. What are my possibilties when I face this issues again? With PCWorx we had the needed flexibility, to deliver the program + license with the SD-Card to the customer. installlicense.png

2

Hello Fabian, sorry for the inconvenience.

In general, our IT system is functional.
I suspect that the problem is in the device.
Please check the Administration → License Management page in WBM.
Is there an error displayed here? Here I have already documented an error. Do you have a similar situation? [https://www.plcnext-community.net/en/discussions-2-offcanvas/handling-the-error-query-failed-bzw-an-error-occoured-while-querying-the-system-use-notification.html

](/en/discussions-2-offcanvas/handling-the-error-query-failed-bzw-an-error-occoured-while-querying-the-system-use-notification.html)
BTW: We are working hard to provide you with the flexibility you expect from us. Best Regards,
Daniel

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3

Hi Daniel, thanks for the reply. I had the error which you’ve described and I could resolve it with a factory reset from PLC Next Engineer. I also remember having the same error more than a month ago, and I thought this issue is already solved. I assume this issue occurs because of the firmware update. Is there a certain procedure I have to follow before I update the device? Anyways I hope this gets resolved soon. It’s really unsatisfying that a daily business task, that I shouldn’t worry about makes such problems.