Proficloud

An OEM wants to use PLCnext and the TSD Analytics service to display machine data on Proficloud. They make hundreds to thousands of machines and each machine has the same tags with the same naming convention. They would like to create individual dashboards for each of their machines, however as you can imagine it would…

Hello, I built the sample program to test the connection of my PLC to the proficloud, but when i try to read them or locate them on the proficloud page it starts an infinite cycle saying "turn on your appliance". I´ve been folloing the above tutorial and i get stuck around minute 2:23. Been trying all sorts of tutorial…

Hi, i'm trying to see the metrics of 2 AXCF2152 controller that I register some month ago in the Proficloud. Both PLC are correctly registered on the cloud but is impossible to see the metrics. I try to change the metrics in the PLCNext project, reset the regtoken and release the ownership of the controller but the pro…

Sir, Can you please advise how my Customer can get email alerts for metrics created from Proficloud ?

Hi, When I try to create a device in ProfiCloud, I get an "Internal server error - Please contact an administrator". I have successfully entered the UUID and the PLC is not registered.

One of my clients bought plcnext equipment to upload 500 variables to proficloud, but it has only managed to raise 267 since from 268 onwards it has not been possible, it has tried in several ways but the result is the same. The query is whether plcnext is limited to upload variables to proficloud or free proficloud ha…

Hello Dear Colleagues, I'm facing with a lost applicance problem ("Internal Error" while creating a new appliance, My colleague already wrote to the support to solve this problem) Anyway I have some doubts: Is there a way to unregister / deregister an AXC F 2152 directly from it (whitout accessing to the proficloud…

Hello, I get this error (Internal Server Error - "Internal server error - Please contact an administrator.") when trying to create a new appliance at Proficloud. Any ideas of why is this happening? Thanks.

Hi, I was wondering if there is any limits on the range of registers the Cloud IoT Gateway can read from? I have a customer using with data spread across registers 40001 to 40198. The customer is claiming that data communication stops around register 40100. This could be related to his hardware, however I also wanted t…

Are any new features planned for the Cloud IoT Gateway product?

When I try to create an appliance in ProfiCloud, I get an "Internal server error - Please contact an administrator". I've double checked I am an administrator for the account, and that I correctly entered the UUID. I do not know what to try next. Any help is appreciated. - Thx Dave

I have a Cloud IoT Gateway set to read discrete inputs from a Modbus device. The Gateway correctly updates when the value changes from false to true, however I cannot get this data to display correctly on Proficloud. I tried using the Singlestat panel to display this data, however the Singlestat remains 0 even though t…

Dear All good afternoon, I've just delete my accout itcf01 because I met some issues on the Appstore registration. I create a newone account named fcorti, with the same e-mail (fcorti@phoenixcontact.combut I was NOT ABLE to : * ADD the previous AXCF2152 UUID XXXXXXXXX-XXXX-XXXX-XXXX-XXXXXX-->"Bad Request-Creating the…

Hi, I am sorry if my question was not clear or if the forum is just for PLCnext controllers. My university are using the AXC 1050 controllers, and there is not much details regarding proficloud for it compared to PLCnext. Also PLCnext store applications such as proficloud writer supports newer controllers. I can only u…

Hi, I am using AXC 1050 trainer controller for my application. The cloud is set using Cloud-coupler and Cloud device. The IEC software is PCWORX. What is the most efficient way for transmitting the I/O module of a conveyor belt system to the cloud. Do I need to configure OPC-MQTT gateway? What are the programming langu…

Hi , We just want to control an application directly from the cloud. Installing AXC Cloud Pro (2402985) with axioline IO cards at the remote stations will serve the requirements of local and cloud based controlling or not ?

Does anyone know how set metrics to specific latitude and longitude in the World Map Panel? I'm assuming this can be done using one of the location data options, I just don't know which to choose or how to configure any of the options easily.

Hello, I'm testing out a bit with the data analytics on the proficloud. Where is the data saved? How much data can be stored? Is it also possible to do a action if a a variable gets some value? Not sure how I am able to perform this, and if it's possible. Arne

Hey, For last 2 days we are not able to connect AXC F 2152 to proficloud. Tried with multiple controllers and multiple accounts.....but no positive result and its just showing connecting in WBM. What could be the possible reason?

Dear colleagues, I do not know how to diagnose why my AXC F 2152 does not connect to Proficloud. The setup is this one: admin@axcf2152:~$ cat /var/log/messages | grep ProfiCloud Sep 17 06:16:05 axcf2152 user.info Arp.System.Application: Arp.System.Acf.Internal.Sm.ProcessesController INFO - Library…

I understand that the IOT Gateway is able to buffer data locally when the connection to the Proficloud TSD service is interrupted. Is this Proficloud TSD data buffer feature also possible with the AXC F 2152? If not, are there plans to introduce such a feature?

Hello, I have a problem when I try to open the TSD Analytics page. When I push the link, appears the page as shown in picture "refresh" attached. If I press “Refresh” link, appears the login form and after sign in, I have the previous page again. If I press “F5” appears the message as shown in the picture "login error"…

Hey all, I have 4 tags that I've been sending to the Proficloud cloud continuously for a while, and monitoring with a singlestat and graph for each. The data loads fine if I view a small window of data (e.g. "last 5 minutes"), however any time I try to view a much longer period of time (e.g. "last 7 days") Proficloud…

Whenever I choose the circle option within the single stat math panel, the circle seems to continuously grow until it consumes the entire width of the monitor. Any idea how to fix this issue?

I got one AXC F 2152 which is registered in an unknown account. Is there any way to know the details of the account, the device got registered or any possibility of detaching the device from the registered account? 

At Grafana, I can see the metrics in their current values but in the GRAPH object area, nothing in shown. This is not the first time I use this but this last one, the behaviour was different. TIME RANGE at Grafana was set to all option without different result. Used UTC, Local Browser Time and so on without any change …

Hello, I've got problem with one of my AXC F 2152. On that AXC there was installed solution app (Pump station) from PLCnext Store. Now I want to uninstall that app (I know I should do that from PLCnext Store website), but it seems that AXC have got some problem with connection to Proficloud. The controller is connected…

Hello, Is there some issue with TSD Analytics? After login is not possible to access it. Only the Grafana name and a Phoenix Contact logo appears. No login is possible. How could I access TSD Analytics?

Are you aware the certificate this site's using is not trusted by Chrome since the end of October 2018? You should have been contacted by Symantec about this. More information on this issue can be found over here: https://security.googleblog.com/2017/09/chromes-plan-to-distrust-symantec.html

Hi, For my project i need to send data from Node-Red to Proficloud. I want to know if a Node exist to transfer the Data. This works for Microsoft Azure thank to the node-red-contrib-azure-iot-hub that connects Node-red with Azure and transfer the data, but i would like to know if the same exists for Proficloud. PC WORX…